Delivery & Return

Delivery Options Overview

Discover our convenient Delivery & Return policy and experience hassle-free shipping and easy returns with Poli Led & Sign. We understand that different customers have varying shipping preferences, which is why we offer a range of ideal shipping methods to meet any requirement.

For cost-effective shipping, we provide options such as DHL/Standard Parcel Post, ensuring your items reach you without breaking the bank. If you're looking for quicker delivery, we offer expedited shipping via DHL Express (Germany only) or UPS, allowing you to receive your order in a timely manner. Rest assured that your package will be handled with utmost care and security through our specifically trained freight forwarder, guaranteeing reliable and secure transportation.

In case you prefer a more hands-on approach, you have the option to personally pick up your order at our Shop. This way, you can conveniently collect your items at your own convenience.

We prioritize customer satisfaction, which is why we have implemented an easy and hassle-free return process. If for any reason you need to return an item, we make it simple and straightforward.

To learn more about our shipping options, please refer to the comprehensive overview available on this page. At Poli Led & Sign, we strive to provide you with the best shipping experience possible. Order with confidence and enjoy the convenience of our Delivery & Return policy. Get the details now!

1

Order the Product and Specify the Delivery Method

3

Wait for Your Order to Arrive

2

You Will Receive an Order Confirmation Message

4

Pick up Your Order at The Checkout Area

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Small Items

Standard delivery Get it in 3-5 working days
Orders over $100: All day delivery. Order anytime: FREE
Orders under $100: All day delivery. Order anytime: $5
Weekday time slot from 12noon - 5pm. Order by 9pm $10
Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm. $5
Weekday time slot from 12noon - 5pm. Order by 9pm. $10
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Big Items

Standard delivery Get it in 2 working days
All day Delivery from 7am - 5pm. Order anytime: From $20
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: From $35
Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm: From $30
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: From $45

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

Fully equipped equipment.

A receipt proving the fact of purchase in the WoodMart online store.

Warranty card.

An act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation.

 

  1. Contact the seller or merchant: The first step is to contact the seller or merchant you purchased the item from. Check the confirmation email you received from them for their contact information. Explain the situation and ask for an update on the status of your order.

  2. Check tracking information: If you were provided with tracking information for your order, check it to see if there are any updates on the package’s location. This may give you an idea of where your order currently is and when it might arrive.

  3. Check delivery address: Make sure that you provided the correct delivery address when placing your order. If the address was incorrect, the package may have been returned to the sender or delivered to the wrong address.

  4. Wait a few more days: Depending on the shipping method and distance, packages may take longer to arrive than expected. If it has only been a few days since the estimated delivery date, it may still be on its way.

  5. Contact the shipping carrier: If you have checked with the seller and the tracking information, and your package still hasn’t arrived, you can contact the shipping carrier directly to inquire about the status of your package.

Whether or not you need to be present to sign for a delivery will depend on several factors, including the delivery carrier, the type of package, and the specific delivery instructions provided by the sender. Here are some general guidelines:

  1. Signature Required: If the sender has specified that the delivery requires a signature, then someone will need to be present to sign for the package. If you won’t be available to sign for the delivery, you may be able to provide delivery instructions to the carrier, such as leaving the package with a neighbor or at a nearby pickup location.

  2. Carrier Policy: Some carriers have their own policies regarding signature requirements. For example, UPS may require a signature for certain types of packages, while FedEx may not. It’s always best to check with the carrier to determine their specific policy.

  3. Adult Signature: Some packages, such as those containing alcohol or other restricted items, may require an adult signature. In these cases, the recipient must be at least 21 years old and present a valid government-issued ID to sign for the package.

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